Refund policy

Last updated: 22 October 2026

EXCHANGES ONLY, NO REFUNDS
We do not offer refunds once an order has been placed. We offer exchanges only, under the conditions below.

WHEN WE OFFER AN EXCHANGE
We offer an exchange when:
- The item is defective or damaged on arrival.
- You received the wrong item, size or variant.

TO BE ELIGIBLE FOR AN EXCHANGE
- You must contact us within 3 days of receiving your order.
- The item must be unused, in its original packaging and in resaleable condition.

DAMAGES AND ISSUES
Please inspect your order when it arrives. If the item is defective or damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

HOW AN EXCHANGE WORKS
Once your exchange request is approved, we will send you the return details. We ship the replacement once we have received the returned item.

IF YOU WANT A DIFFERENT ITEM
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

NON-RETURNABLE ITEMS
We cannot accept returns on sale items or gift cards.

Refund policy

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